Sellers on Stra don't wait for buyers to press a confirmation button. That was a deliberate decision.
In most escrow-style marketplace setups, the seller's payout is triggered by the buyer confirming they received the item. This creates a problem: buyers forget, ignore the prompt, or in some cases withhold confirmation to create leverage. Sellers wait days for money they've already earned.
We don't do that.
How it actually works
When our rider delivers an item and confirms the handoff on the platform, a 24-hour clock starts. During that window, the buyer can raise a qualifying dispute, if the item is materially different from its listing, damaged, or otherwise wrong. If no valid dispute is raised within that window, payout is processed to the seller's submitted account.
The rider's confirmation is the trigger. Not the buyer's.
What counts as a qualifying dispute
Stra reviews disputes based on evidence. A buyer saying they changed their mind doesn't qualify. A buyer showing that the item is significantly different from the listing, with supporting evidence does. Stra makes that call, not the buyer unilaterally.
The 10% commission
Seller payout is the listed price minus Stra's 10% commission. If you list an item at ₦20,000, you receive ₦18,000. The buyer pays ₦21,000 your price plus the 5% service fee added at checkout.
There are no hidden deductions. The maths is the same every time.
